Our Process
Sales team receives an enquiry from the customer.
Sales team forwards the enquiry to the detailing team, providing product images and key details for the sourcing team.
The sourcing team finds the product and obtains quotations from different suppliers based on the customer’s specifications.
The detailing team sends the accurate quotation to the legal team to conduct due diligence and assess the supplier’s credibility. If any red flags are found, the supplier is disqualified.
If the supplier passes the checks, our legal team drafts a contract to confirm price, quantity, payment terms, and delivery time. The contract is finalised once all documentation is complete.
The legal team contacts the seller to request an invoice. Once advance payment is made, the accounts team notifies the booking team to initiate production.
Handles all arrangements including:
- Booking shipment from the supplier
- Ensuring inspection reports are received
- Coordinating customs clearance and loading
Once production begins, all relevant info is sent to the website manager for order tracking purposes.
A tracking link is generated and shared with the customer, along with all relevant documentation.
Our tracking team monitors the shipment until it arrives at its final destination.